Welcome to 21…

Dear Guests, the day is finally here, we can welcome you all back on the 4th July! We’ve missed you all so much and want to thank you for your continued loyalty and support. 

As with all businesses currently, we have a list of criteria to follow in order to keep our guests and ourselves safe.  A more detailed outline of our procedures can be found by clicking our COVID-19 tab on our website and we would ask you familiarise yourself with these before you arrive for your appointment.

However, if you are displaying any of the following, please rearrange your appointment, this is for all our safety:

The recent onset of a new continuous cough;

a loss of, or change in, normal sense of taste or smell;

or a high temperature.

Below is a bullet point list of what you can now expect when visiting 21…

  • Arrive as close as possible to your appointment as there is no waiting area.

  • Do not bring any pet or person with you unless they are your carer or guide dog as we have nowhere for them to wait.

  • The door will be locked, and a member of staff will take your temperature remotely and let you in.

  • Social distancing measures are in place at all times and will be explained by a member of staff.

  • Please wear a mask – we can provide one at a cost of £2 should you not have one – all members of staff will be wearing a mask or face covering during the appointment.

  • You will be expected to wash or sanitise your hands before moving to the treatment area.

  • All towels and gowns are single use and washed at 60 degrees after every guest.

  • Each station and all equipment is sterilised between every guest.

  • Contactless payment would be preferred – Apple or Google Pay if possible – we accept online payments but please contact us 24hrs prior to your appointment to arrange this.

  • We are unable to offer refreshments or reading material. You may bring your own BUT you must take it away with you.

  • Only bring essential bags and coats – we are unable to store anything. Your bags and coats must then be placed in a bag – which you must also bring, for the duration of your appointment. These will be kept close to you.

  • A team member will be checking that we have your correct contact details – in the unlikely event that we would need to give details to track and trace.

If you need to cancel your appointment for any reason, please give us 48hrs notice and finally, please be patient with us – this is a new way of working for us all and it will take a bit of getting used to.

If you require an appointment, please call 01892 548848 or email 21londonroadtw@gmail.com. Please note new guests to colour or those guests who have not had a colour for 6 months will need to arrange a skin sensitivity test – at least 24hrs before any appointment.

 We look forward to welcoming you back safely in these very strange times. You have all been so amazing waiting for us and we really appreciate it. We can’t wait to see you! 

With love from all@21…

Welcome to 21…

21… the hair and beauty salon in Tunbridge Wells, where the award-winning stylists and beauty therapists focus on you – and only you! We give you time for yourself, time away from your busy life, and all in a little Georgian haven near the Pantiles.

At 21… we believe age is just a number and don’t have a ‘look’, the cut, the style, the treatment is all yours.

We listen to you, we find out what you want when it comes to your hair and beauty. We’re not afraid to help you be a bit more adventurous, but everything is bespoke to you.

Relax over a cup of ground fair trade coffee, tea or even try Aveda’s organic comforting Tea and enjoy with a piece of homemade cake. It’s all about you at 21…

While we look after you, we also do our bit to look after the planet as we only use eco-friendly products from Aveda and Oway.    They are not only great for the environment; they are great for your hair, skin and body too.

All of us at 21 hope our passion, experience and creativity is felt by our clients, and every client leaves feeling confident, pampered and fabulous.