Covid-19 Guidelines & Procedures


COVID-19 Procedures

Updated 30th June 2020

Please familiarise yourself with these procedures prior your appointment at 21…, these are the guidelines as set out by the Government and are accurate as of 30th June 2020. They will inform you about our new way of working and how to maintain a safe environment for us all

Should you require an appointment or to rearrange an appointment, please either phone 01892 548848 or email 21londonrdtw@gmail.com.

New guests to colour or guests that have not had a colour in the salon for 6 months will need to arrange a skin sensitivity test, (at least 24 hrs prior to any appointment booked)

We ask you all to be mindful that this is our livelihood and for the well-being of yourselves and our team members if you display any of the following symptoms to please rearrange you appointment:

The recent onset of a new continuous cough.

A high temperature.

A loss of, or change in, normal sense of taste or smell.

Please arrive as close to your appointment time as possible because, unfortunately, there will be no waiting area – you will now be greeted by a team member at the locked front door.

The member of staff will take your temperature remotely. Please note all team members will also have their temperature checked daily on their arrival to work.

Please arrive alone, as we have no waiting areas and social distancing measures will be in place, therefore, we are UNABLE to offer friends / family members / pets places to wait for you UNLESS they are your carer or guide dog. Please don’t be offended if you do turn up with other people, if you are asked to rearrange your appointment or for them to wait elsewhere. (You will, however, be charged 100% of your appointment fee, if you cancel).

We will require all guests to wear a face covering with elastic loops for the duration of your appointment. The 21… team will also be wearing masks and visors while they are in close proximity to you and each other, where social distancing is unable to be practised. If you are unable to provide your own mask, we can provide a disposable one for you at a cost of £2.00.

Once you have arrived, you will be asked to wash your hands or use the hand sanitiser provided.

Social distancing measures will now be in place and your team member will go through this with you.

All towels, gowns and hand towels will be single use, then washed on a 60-degree wash.

Each station and any equipment used will be fully sanitised prior to your arrival.

Contactless payments are preferred. Where possible we recommend using Apple Pay or Google Pay – you can download this BEFORE your appointment to save on time and queuing at reception.

If you are unable to do this, we can accept online payments prior to your appointment but PLEASE contact us by phone or email 48 hrs prior to your appointment to arrange this.

For the time being, we are unable to offer refreshments or any reading material, until Government guidelines change. We recommend bringing your own, should you wish to do so, but please be aware you will be required to take this away with you.

At present we ask you to only bring essential bags and coats, we are UNABLE to provide storage due to the risk of contamination. Please bring an extra bag to put your items in for the duration of your appointment which will need to be kept with you.

A team member will check with you during your appointment that we have your correct contact details – in the hopefully unlikely event we would need to give details for track and trace.

If you need to cancel your appointment, we ask you to please notify us at least 48 hrs before. We are extremely busy and working our days off and extra hours to try and accommodate everyone as soon as possible. Please be patience whilst we all try to adapt to the new normal.

Thank you for your continued support during this difficult period.

Big virtual hugs

The team @21…